Lowongan Kerja Posisi Technical Support Engineer di PT Advance Intelligence Indonesia
DESKRIPSI LOWONGAN KERJA
The Technical Support Engineer will be responsible for providing technical support for Advance AI applications and services (both cloud based and on premise services). They will work closely with customers and the internal stakeholders to troubleshoot issues, and resolve incidents.
Responsibilities:
• Provide L1 and L2 technical support for cloud-based applications and services, including troubleshooting and resolution of issues at service component level by analysing logs and write test scripts
• Responding in a timely manner to service issues and customer requests either via phone, email or chat until they’re solved.
• Monitor cloud infrastructure and respond to alerts and incidents.
• Collaborate with internal teams to resolve complex technical issues and escalate to Level 3 support when necessary.
• Continuously improve processes and procedures to increase efficiency and effectiveness of support operations. This includes developing and maintaining technical documentation in our Knowledge Base.
• Perform on-site training, onsite and remote support of the company’s product for our on premise customers
• Participate in on-call rotation to provide 24/7 support for critical incidents.
Technical requirements:
• Bachelor’s degree in Computer Science, Information Technology or related field
• Working knowledge of Linux environment
• Technical knowledge and experience working with APIs – specifically, and debugging REST APIs, and reading logs
• Knowledge of GPU, databases, container technology such as docker, is an added advantage
• Familiar with Python, API, and other scripting language
Qualifications
• 2+ years of experience in a client-facing technical role, preferably in supporting cloud based enterprise software.
• To perform shift work duties on a 24×7 basis from Monday to Sunday including public holidays
• Demonstrate experience working in any of the support ticketing platforms – Zendesk, Jira, Hubspot Service Hub
• Demonstrable experience where customer care has played a key role
• Demonstrable experience in providing support for technical products/services
• Excellent problem-solving and communication skills.
• Hard-working attitude with the ability to work well under pressure
• Ability to work alongside people of different backgrounds, cultures, languages and timezones
• Good team player and work with minimum supervision
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Pegawai (non-manajemen & non-supervisor)
Kualifikasi : Tidak terspesifikasi
Pengalaman Kerja : 2 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Teknikal & Bantuan Pelanggan / 505, 152
Informasi perusahaan Pemberi Kerja, PT Advance Intelligence Indonesia
ADVANCE.AI is a data-driven financial technology company with multiple offices in Singapore, Beijing, Jakarta and Chongqing. In our quest to build a better financial world, one of our key goals is to revolutionize the credit system by creating a more holistic, accurate, and democratic alternative to existing credit scoring methods.
ADVANCE.AI was founded by a group of highly experienced talents who are from top-tier schools like Tsinghua, Stanford, CMU, UIUC, UPenn and have rich industrial experiences from Farrallon Capital, Goldman Sachs, Two Sigma, Amazon AWS, Accenture, Tencent and so on.
To learn more about us, please visit https://www.advance.ai (https://www.youtube.com/watch?v=XWe4c_n9b84) for more information.
Informasi Tambahan Perusahaan PT Advance Intelligence Indonesia
Ukuran Perusahaan : 51 – 200 pekerja
Waktu Proses Lamaran : 27 hari
Industri : Perbankan/Pelayanan Keuangan
Tunjangan dan Lain-lain : Tip, Jam Bekerja yang Panjang, Kasual (contoh: Kaos)
Lokasi : Jakarta Raya