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Lowongan Kerja Posisi CRM Specialist di Passion Jewelry
DESKRIPSI LOWONGAN KERJA
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan :
Kualifikasi :
Job Description:
As a CRM Specialist, you will play a crucial role in managing and optimizing our customer interactions, enhancing customer satisfaction, and contributing to the overall success of our jewelry business.
Key Responsibilities:
Customer Database Management:
- Maintain and update the customer database with accurate and relevant information.
- Segment customer data based on various criteria such as purchasing behavior, demographics, and preferences.
Communication Strategy:
- Develop and execute targeted communication strategies to engage and retain customers.
- Create personalized and segmented email campaigns, newsletters, and other communication materials.
Customer Journey Mapping:
- Analyze and map the customer journey to identify touchpoints for effective communication.
- Implement strategies to enhance the overall customer experience at each stage of the journey.
Customer Feedback and Surveys:
- Design and implement customer feedback surveys to gather insights and measure satisfaction.
- Analyze survey data to identify areas for improvement and implement strategies to address feedback.
Loyalty Program Management:
- Develop and manage customer loyalty programs to incentivize repeat business.
- Monitor and analyze the effectiveness of loyalty programs and make recommendations for improvements.
Collaboration with Marketing and Sales Teams:
- Work closely with the marketing and sales teams to align CRM strategies with overall business goals.
- Provide insights and data to support targeted marketing campaigns and promotions.
Technology Utilization:
- Utilize CRM software and tools to automate and streamline customer interactions.
- Stay updated on CRM industry trends and best practices to enhance the company’s CRM capabilities.
Data Analysis and Reporting:
- Generate and analyze reports on customer engagement, conversion rates, and other relevant metrics.
- Provide actionable insights and recommendations based on data analysis.
Qualifications:
- Bachelor’s degree in Marketing, Business, or a related field.
- Proven experience in CRM management, preferably in the jewelry or luxury goods industry.
- Familiarity with CRM software and tools.
- Strong analytical and data interpretation skills.
- Excellent communication and interpersonal skills.
- Creative thinking and the ability to develop innovative CRM strategies.
- Detail-oriented with a focus on accuracy in customer data management.
Pengalaman Kerja :
Jenis Pekerjaan : Kontrak
Spesialisasi Pekerjaan : Pemasaran & Komunikasi / 6008
Informasi perusahaan Pemberi Kerja, Passion Jewelry
Informasi Tambahan Perusahaan Passion Jewelry
Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Pemasaran & Komunikasi
Tunjangan dan Lain-lain :
Lokasi : Tangerang Selatan